Support
How can we help?
Our AI assistant answers most questions immediately. For anything else our human team steps in and aims to reply within two business days.
Contact
support@inkpayapp.comInclude your INK ID and, for billing questions, the email on your subscription. Screenshots help. Please do not send passwords, full card numbers, or verification codes by email; we will never ask for them.
- Your INK ID and account
- Reserving an INK ID is free and each name is claimed once. If you cannot sign in, did not receive a verification code, or need to change the mobile number on your account, email us from the address you signed up with.
- SuperPass and billing
- SuperPass checkout is handled by Stripe; we never see your full card number. To cancel, email us with Cancel SuperPass in the subject and we will action it before your next billing date. Cancelling stops future billing; it does not refund the current period, and rewards already credited are unaffected. You keep your INK ID and your connections, and move to the Free tier. Full detail is in the Terms.
- Invites and referral codes
- Your invite link is your INK ID: inkpayapp.com/yourinkid. If someone joined through your link but is not showing as a connection, send us both INK IDs and the approximate date they signed up.
- Card, payment, and reward features
- These are coming soon and subject to eligibility, approval, partner bank requirements, and final program terms. INKPAY is not a bank. We cannot yet answer questions about card issuance dates, rates, or payouts beyond what is published on the site.
- Your data
- To ask what we hold about you, correct it, or delete your account and reservation, email us with the subject line Data request. Details of what we collect and why are in the Privacy Policy.
Report a security issue
Found a vulnerability? Email support@inkpayapp.com with Security report in the subject. We read these first, and we ask that you give us a reasonable window to fix an issue before sharing it publicly.
Looking for answers first? Most questions are covered in the FAQ. Accessibility barriers can be reported on the accessibility page.
INKPAY is not a bank. Card, payment, and reward features are coming soon through licensed partners and are subject to eligibility, approval, and final program terms. No earnings are guaranteed.